Refund Policy

At ChicSelect, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help. Please read our refund policy below for more details on how we process refunds.

Eligibility for Refunds

Returns: To be eligible for a refund, items must be returned within **30 days** from the ship day. The item(s) must be in unused, unworn, and unwashed condition, with all original tags and packaging intact.

Non-returnable Items: Some items, such as used, worn, or personal care products, may not be eligible for a refund as noted at the time of purchase.

Damaged, Incorrect, or Defective Products

If you receive an item that is damaged, incorrect, or defective, we will provide a full refund once return the item .

Timeframe to Report Issues: If your item is damaged, incorrect, or defective, please contact us within 7 days of receiving your order.
-Required Information: To expedite the process, please provide the following when you contact us:
– Your order number
– A description of the issue (wrong item, damage, or defect)
– Photos of the item showing the damage or error
– Your contact information

We will provide a full refundafter returning the item or, if preferred, a replacement at no additional cost to you for issues caused by our mistake.

Refund Processing

– Refund Method: Refunds will be issued to the original payment method used at checkout.
– Processing Time: Once we receive and inspect your returned item(s), we will process your refund within 7–10 business days.
– Shipping Fees: Please note that original shipping fees are non-refundable, unless the return is due to an error on our part (wrong item, damage, or defect).

Return Shipping Costs

Customer Responsibility: If you are returning an item because you changed your mind or ordered the wrong size, you will be responsible for the return shipping costs.
– Free Returns for Errors: If the return is due to an error on our part (e.g., wrong item, color, or damaged product), we will cover the return shipping costs.

No Exchanges

Please note that we do not offer exchanges. If you would like a different item, color, or size, please return the original item for a refund and place a new order for the desired item.

How to Request a Refund

1. Contact Us: To initiate a refund, please contact us at support@chicselectshop.net within 30 days of ship day. Include your order number, details about the issue (e.g., wrong item, damage), and photos if applicable.
2. Return Authorization: Our customer service team will provide you with instructions and, if necessary, a return authorization.
3. Return Your Item: Follow the return instructions and return the item using a trackable shipping service.
4. Refund Issued: Once your return is received and inspected, we will process your refund.

Contact Us

If you have any questions or need assistance with a refund, please contact us at:

Email: support@chicselectshop.net
Website:www.chicselectshop.net